Refund & Cancellation Policy
Last Updated: 6th January, 2026
At AwesomeGCP, owned and operated by UTILERY SOFTWARE (OPC) PRIVATE
LIMITED, we aim to provide a fair and transparent process for cancellations and refund
requests. This policy outlines our standards for digital products and services.
Important: Because our practice tests and educational materials are digital goods delivered
via instant access, all sales are generally final once purchased. By accessing the content, you explicitly
waive your statutory 14-day right of withdrawal (EU/UK consumers).
1. Eligibility for Refunds
Refund requests must be submitted within 14 days of placing the order. We will consider
refunds in the following specific cases:
- Duplicate Purchase: If you accidentally purchased the same content twice, reported
within 48 hours.
- Technical Failure: If our technical team cannot resolve a platform access issue within
3 business days of being reported.
- Non-Activation: If the user has made a purchase but has not yet logged in or accessed
any digital content.
2. Refund Calculation (Pay-for-what-you-use)
If a partial refund is approved (e.g., for a bundle where only some content was used), the amount is
determined by these rules:
- Deduction of Usage: The value of any tests, credits, or utilities already consumed
will be deducted from the original payment.
- Fractional Rounding Rule: Any partial usage of a unit or credit is rounded up to
the closest higher whole unit.
Example: If you used 1.3 units/tests, we will deduct the cost of 2 full units from your
refund.
- Balance Return: All remaining amounts, minus usage and administrative rounding,
will be credited back.
3. Non-Refundable Scenarios
Refunds will not be granted in the following events:
- Exam Results: Failure to pass an official Google Cloud certification exam. Our
materials are study aids and do not guarantee a pass.
- Content Difficulty: If you find the material too difficult, too easy, or not to your
personal expectation after access.
- Policy Violations: If your account is terminated for a breach of our Terms (e.g.,
account sharing, scraping, or unauthorized recording).
- Third-Party Fees: Non-refundable convenience fees or taxes charged by payment gateways
(e.g., Stripe, PayPal) are not recoverable and will not be refunded.
4. Processing the Refund
- Original Payment Method: All approved refunds are processed back to the original
payment source (Credit Card, UPI, etc.).
- Timeline: Once approved, it typically takes 5–7 business days for the
amount to reflect in your account. In complex cases, it may take up to 14 days depending on your bank's
policies.
5. Contact Information